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Assistant Vice President, Retail Operational Readiness – Channels in Singapore at UOB Group

Date Posted: 8/10/2018

Job Snapshot

  • Employee Type:
  • Location:
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  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Functional area: T&O Retail
Employment type: Full-time
Job Type: Permanent

  • Participate actively in requirement analysis and documentation review to better understand and clearly document business and operations requirements for channels-related initiatives.
  • Define test plans including test objectives, entry and exit criteria for UAT and test design including end-to-end system workflows. Engage and walkthrough test plans and designs with team to ensure UAT preparation and execution can be performed smoothly. Provide on-going support and guidance in requirement clarifications, test scripts and result reviews, and defect reviews during UAT execution. Engage business to review test coverage, test scenarios and test results to ensure business and/or operations acceptances are obtained.
  • Engage and walkthrough impact of changes with Operation Implementation eam to ensure process and people readiness for QR and project initiatives.
  • Play consultative role for post-implementation support to provide prompt issue management including investigation and resolution of customers’ queries, feedbacks, issues and complaints.
  • Provide backup or play secondary role in production parameter maintenance activities, production key custodians activities and Disaster Recovery activities. 
  • At least 3 years of relevant working experience in Retail Operations
  • Good knowledge / understanding of retail operations processes and retail system capabilities / functionalities
  • Strong analytical, interpersonal, communication and leadership skills
  • Able to multi-task