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AVP, Client Technical Services Advisor, Client Fulfillment & Service, Group Wholesale Banking in Singapore at UOB Group

Date Posted: 7/1/2018

Job Snapshot

Job Description

Functional area: Wholesale Banking Support
Employment type: Full-time
Job Type: Permanent

Job responsibilities:
  • Independent end to end responsibility for providing a seamless experience to clients on their day to day cash management services. Client Technical Service Advisors are the primary interface with the client to provide services for Group Wholesale Banking business.
  • The associate must have strong organizational skills and will be responsible for coordination of all internal and external implementation related activities including the delegation of tasks quickly and effectively to ensure a timely resolution of queries.   
  • Full responsibility and ownership of the overall services through a comprehensive consultative approach which requires the associate to recognize, evaluate and act upon those opportunities for additional collaboration or to improve client satisfaction.
  • Should have the skill, ability, experience and confidence to navigate the bank, bank’s banking partners and business partners to ensure issues are resolved on time.
Job requirements:
  • 7-9 years of experience working in a client facing technical environment covering wholesale banking business
  • Experience in handling activities that relate to H2H system/file integration/SCORE FIN/FILEACT, data mapping and various payments/collections data across Asia region
  • Familiar with various ERP systems like JDE, SAP, and some technical knowledge about Java, Unix, Oracle is preferable
  • Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering client delight
  • Requires excellent communication, influencing and negotiation skills to effectively manage the client implementation
  • Ability to establish and maintain effective working relationships with peers and business partners
  • Comfortable with direct client and business partners interaction, with proven client interaction abilities
  • Ability to understand the e2e system flows and interpret issues effectively in group settings
  • Strong analytical, problem solving, ideation and time management skills
  • Excellent interpersonal skills, positive attitude and team player