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Manager / Senior Officer, Cash Management Operations - Corporate Transaction Services (Trade) in Singapore at UOB Group

Date Posted: 9/18/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Functional area: T&O Wholesale/Global Markets
Employment type: Full-time
Job Type: Permanent

  • Support clients on day- to-day Import & Export queries on phone or emails
  • Record all call information according to standard operating procedures
  • Act as a Trade advisor on various Trade products(Import & Export) enquires
  • Work closely with various stakeholders to ensure client's requests are fulfilled
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs
  • Identify and  escalate client issue, if any
  • Provide excellent customer service to all clients
  • At least 3 years of prior experience in Trade - Import & Export
  • Good understanding of various Trade Products (Import, Export, etc), UCP600
  • Great Customer Service on Trade Products (Import & Export)
  • Able to work independently with excellent verbal and email writing skills
  • Able to interact effectively with internal & external parties of all levels
  • Possess problem analysis and problem-solving skills