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Senior Officer - Card Operations/Cardholder Dispute in Singapore at UOB Group

Date Posted: 12/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Singapore
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    12/1/2018

Job Description

Functional area: T&O Retail
Employment type: Full-time
Job Type: Permanent

Responsibilities: 
  • Manage billing disputes (chargeback) related to Credit and Debit cards
  • Interaction with customers (cardholders and merchants), organisations and international networks to resolve billing matters
  • Review process and procedures, and identify areas for improvement and risk control
Requirements:
  • Degree holder
  • Fresh grads / 2-3years relevant experience in processing and managing chargeback
  • Good knowledge of chargeback and card operating rules of the various card brands
  • Proficient in Microsoft Office applications
  • Good Accounting knowledge
  • Strong analytical, meticulous, self-motivated and good team player
  • Ability to deal with ambiguity and make timely decision
  • Effective communcation and interpersonal skills
  • Ability to multi-task and work under pressure to produce accurate results and meeting deadlines