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Senior Officer, Customer Assurance Team, Business Processes and Administration in Singapore at UOB Group

Date Posted: 12/6/2018

Job Snapshot

Job Description

Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent

Job Responsibilities:
 
Reporting to Team Head, Customer Assurance Team, your key responsibilities include:
 
  • Review, understand and record customer’s “MWP” (My Wealth Planner) details into a consolidated file for callback
  • Perform callback to obtain acknowledgement on the Wealth product(s) purchased
  • Update the outcomes of the callbacks in consolidated file
  • Perform analysis of call outcomes
  • Perform ad-hoc assignments (that include administrative matters and ad-hoc phone calls per bank’s strategic directive as assigned) from time to time
 
Job Requirements:
 
  • Possess good telephony skills, pleasant voice and charisma over the phone
  • Customer-centric and interpersonal ability to handle challenging calls (and customers) and phone communication is critical
  • Good interpersonal communication skills to effectively interact with colleagues and external parties
  • Knowledge of and familiarity with FAA regulations, customer’s MWP and the selling of Investments and Insurance Products will be an advantage
  • A desk-bound job, and working overtime and/or staggered hours may be needed when necessary