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Strategic Partnerships & Solutions - Usage, Digital Bank in Singapore at UOB Group

Date Posted: 10/28/2018

Job Snapshot

Job Description

Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent

Within UOB Digital Bank, we are looking for First Vice President (FVP) to join our Strategic Partnerships, Usage and Solutions team. The role will bring together the knowledge of various usage platform and customer centric experiences to create, implement a powerful usage platform that engages the consumer and drives engagement.
The person will be responsible for ideating and implementing consumer driven usage program for the new digital brand in an integrated way.
This opportunity is for the person to gain visibility and collaborate with a number of key leaders delivering valued customer experience usage programs. You’ll partner with functional areas of the business across Southeast Asia to address the key engagement and operational needs required to support transformational opportunities in the channel route to market options.
THE ESSENTIAL FUNCTIONS of the job include the following. Others may be assigned. 
  1. Design and organize workshops with the cross-functional extended team to break down the journey, identify pain points, and brainstorm solutions to promote usage 
  2. Regularly syndicate with extended leadership to maintain a continuous focus on customer experience across segments, brands, geographies, and functional areas 
  3. Write detailed business user requirements, documenting end-to-end customer experience touch points 
  4. Coordinate Implementation with Technology team 
  5. Drive initiatives that contribute to long-term operational excellence and usage growth 
  6. Collaborate with regional teams to develop globally consistent but locally owned solutions 
  7. Contribute to the development and maintenance of the overall Customer Experience vision, strategy, principles and standards

    Degree holder with 7-8 years of relevant experience in a banking industry or equivalent.

    • Customer Experience thought leadership, managing customer journey mapping, etc
    • Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (e.g. customer journey mapping, design thinking, business process design, and lean six sigma / continuous improvement) to achieve win-win outcomes
    • Experience in program/project management, Customer Experience, solution selling motions, and needs analysis
    • Demonstrated ability to identify and drive creative actions to improve customer loyalty and satisfaction
    • Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
    • Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
    • Fluency in English with strong business writing skills