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SVP, Senior Application Support Manager (Channels) in Singapore at UOB Group

Date Posted: 4/28/2018

Job Snapshot

Job Description

Functional area: Business Technology Services
Employment type: Full-time
Job Type: Permanent

The role: 

Seeking an experienced hands-on, application support manager who will lead the Channels support team at UOB. The channels area includes mobile, online retail and corporate banking, payments and collections processing, CRM, branch support and call center systems.
Will run day to day functional and business technology support including incident and problem management, root cause analysis while always looking for opportunities to improve processes and controls. The individual will have a strong desire to mentor and coach the teams they lead to continue increasing their organization’s capabilities.
Maintains strong working relationships with key stakeholder teams: business partners, development teams, infrastructure and information security. Expected to drive improvements through influence and strong relationships with managers in other teams, often who need to execute the changes.

  • Lead by example especially in high pressure situations
  • Understanding of managing high volume, fault tolerant online and mobile platforms
  • Ability to correlate events across multiple systems to proactively surface and resolve deep, underlying issues
  • Experience conducting change reviews and challenging existing thinking
  • Ability to lead multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
  • Strong track record of improving capabilities of an organization through leadership, coaching and other such initiatives
  • Evidence improvement programs to increase operational effectiveness, including automation
  • Performance analysis and fine-tuning of systems
  • Build relationships, obtain buy-in for proposed changes
  • Very strong communication skills both verbal and written
  • Strong problem solving and troubleshooting skills
  • Drive non-functional requirements into change processes
  • Familiarity with ITIL and/or Six Sigma, Lean process methodologies
  • Vendor and contract management
  • Knowledge of disaster recovery, system backup and restoration methods
  • Linux, Unix, Oracle P/SQL, Java, WebLogic, Splunk
  • SWIFT and host-to-host file transfer mechanisms
  • Comfortable working in a challenging environment
  • Experience in virtualization technologies/ containers
  • Experience with cloud solutions (provider less critical but AWS, Azure and/or Google Cloud preferred)
  • Knowledge of best practices, market and banking industry trends