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Telesales Consultant (General Insurance) in Singapore at UOB Group

Date Posted: 10/17/2018

Job Snapshot

Job Description

Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent

To meet the increasing demand and needs for our existing and new UOB customers for general insurance protection, we are looking for highly driven, focus and self-motivated individual to join our General Insurance team to present a comprehensive range of general insurance products to our clients.
 
Successful candidates can look forward to widen and growing their careers within the bank’s capacity and space.
 
 
Job Responsibilities
As General Insurance specialist within the telesales team, you will be fully involved in introducing various insurance plans to meet the financial protection needs of UOB’s existing customers. Specific responsibilities include:
  • To actively make outbound calls to present General Insurance products (Hospital/Accident/Critical Illness) to UOB customers
  • To pro-actively highlight the unique selling features of every insurance plan
  • Understand customer’s concern and address their needs through active listening
  • Handle customer’s objection professionally and to conduct sales call in a persuasive and engaging manner with customers to ensure closure
  • Strong ability and confidence to cross-sell (e.g. a 2nd insurance plan)
  • Consistently meet and exceed sales targets set by management monthly
  • Apply diligence and integrity in the selling process to ensure sales calls conducted in accordance to the bank’s quality assurance standards

Job Requirements
  • Excellent telephone etiquette
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets
  • Strong ability to transit from selling one product to another with ease
  • Willing to learn and apply new techniques to improve skillsets
  • Flexibility with extended working hours
  • Certified with BCP / PGI / HI certificates